Delivery Lead-Times:

Delivery timeframes are dependant on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at anytime.

With large items we aim to deliver within ten to sixteen weeks however this may be extended due to production times.

With smaller items our estimated shipping times range between two to five weeks.

Rugs and Artwork will take an estimated 5-7 days to deliver from date of shipment.

For a more precise timeframe please contact us.

Dispatch dates:

Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.

Assembly & Installation:

We currently do not offer installation within our services. Delivery is to the ground floor outside the front door of your building and does not include any assembly or unpacking. Special arrangements needed to unload exceptionally heavy items, or items needed to be unloaded to obscurely accessible locations must be organised and covered by the customer.

Items may arrive in a protective boxing to protect any damages from occuring.

International Shipping

Products shipped internationally may be subject to a customs fee based on your specific country will be liable by the customer. Please ensure you check with your local customs before ordering. 

We provide discounts on large international orders when applicable.

We are not responsible for the return of any goods or import penalties due to delays in customs.

Larger items will be sent via sea for complete protection and to avoid damage. We will be able to provide full details of the voyager and container for you to track the products. 

Factory Location:

We are a UK based company with manufacturers located internationally, your products will most likely be shipped from our international factories.

11. OUR LIABILITY:

If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us in writing within 2 days of receiving the goods.

We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.